Help, fast.
Billing, boxes, sign-in links, and what to do next.
What do you need?
How does the membership work?
Choose a plan and create your account. Every plan includes messaging with licensed dentists, a personal care plan, member prices and the member portal. $9.99/month is membership only (products bought separately). Plus is $29.99/month and adds a Treatment Box every 3 months. Power Pack is $44.99/month and adds whitening, energy gum and mints or spray. Free shipping on plan boxes. Live video and phone consultation options are available through your portal.
Who are the dentists?
Licensed dentists in our clinical partner network, matched to your state. Dr. Turley designed the products and protocols but is not your treating dentist.
What can I ask?
Anything about your mouth: pain, healing, breath, gums, dry mouth, whitening, your routine. You'll be told plainly when something needs an in-person visit.
Is this insurance?
No. Flat monthly pricing, no insurance needed.
How do I cancel?
Cancel from your account; there are no cancellation fees. Membership stops at the next renewal. Plus and Power Pack have 3 monthly payments per box cycle: cancelling stops the next cycle and its box, and the remaining monthly payments of the current cycle are still collected on their normal dates. See the plan terms.
Can I change plans?
Yes, from Manage membership. Upgrades start immediately; downgrades take effect at the next cycle.
Do you charge sales tax?
Where it applies — shown at checkout.
What are the personal care plans?
Breath Reset ($29.99/month) and Dry Mouth Reset ($29.99/month, optional spray +$5.29) ship a Treatment box every three months with dentist messaging; the Whitening care plan is $9.99/month membership plus one $45 whitening box. Details in the plan terms.
How do I use my products?
Each kit includes a personalized instruction card, and your full protocol is in your portal with step-by-step guides for each product.
Maintenance or Treatment Rinse?
They're alternatives. Your dentist guides which belongs in your plan. Follow your care plan and the directions supplied with your kit.
What's in the Treatment Box?
Two CariFree Maintenance Rinse bottles and two Gel 1100 toothpaste tubes — a 3-month supply.
Is anything prescription?
Gel 1100 and the Treatment Rinse are prescription-strength and are dispensed under your network dentist's plan.
How do I book a virtual appointment?
Log in to your portal and go to Appointments. You can message your dental team anytime (unlimited and included), or request a live video or phone consultation.
How fast are replies?
Usually within one business day, often faster.
Can I get a prescription?
When clinically appropriate and permitted for your situation, your dentist can send a prescription to your local pharmacy. Not guaranteed; pharmacy charges may apply.
What about emergencies?
Trouble breathing or swallowing, rapidly spreading swelling, or bleeding that won't stop: seek emergency care now. Don't wait for an online reply.
How do I track my order?
You'll receive a tracking link by email once your kit ships. Tracking also appears in your portal under Orders.
Where do you ship?
US addresses only. Plan-kit shipping is free; whitening care offers have a one-time USPS Ground charge shown before payment.
Change my address?
From Manage membership before your next box ships.
Missing or damaged kit?
Email support@thewhiteningdentist.com and we'll resend.
I forgot my password.
There isn't one. Every sign-in is an emailed link — request one from the login page. Links are valid for 7 days; check spam if you don't see it.
How do I delete my account?
Email support from your account email. Deleting works like cancelling; see plan terms for box cycles.
Who can see my photos and messages?
Only you and the dentist assigned to your care. Records are encrypted and never shared for marketing.
Something with your delivery, billing or account? Tell our team what's going on.
Ask about your routine, share a concern, or follow up on your care through your member portal.